Open Letter to U-Haul

Dear faceless, evil, lying, incompetent, rental organization:

How are you still in business? I mean really - how is it possible to have such dreadful customer service, such a poor public image, and yet still manage to make money (I assume)? Your continued existence is a rusty orange stain on the entire North American business community, if not all of humankind. It really is staggering. And its not like you have a monopoly on the market, yet everyone I know who has dealt with you in the past has at least one horror story. Again, staggering.

I guess we have no one to blame but ourselves. We keep calling - on our knees, begging for you to take our money, to add stress to this already-stressful day, to mock us with your disinterest as you carry on a conversation with a co-worker or friend while taking our order...and then screwing it up. Hell, I even fell for it, twice. But never again.

This past weekend you (U-Haul proprietor) not only screwed up my reservation (by not actually recording it), but you continued to blame me (for not knowing that U-Haul does not guarantee a vehicle will be available from a specific location, even though this was never explained to me upon booking...see above), and - even better - you lied to my face that a vehicle would be available from another location that you had allegedly "called" to confirm. Of course there was no other vehicle at said other location. I. Hate. You.

In closing, may your crooked empire crumble like Enron, and your legions of evil slacker employees (only the bad ones) suffer a lifetime of really uncomfortable paper cuts.

I shit at you and your student/sucker-baiting price model.

Sincerely,
Muiseam