Stop Me, I Am Becoming Crotchety And Unreasonable

Perfect. I have yet to receive my Windows boot disk from DELL. I have yet to receive any response or resolution on the complaint I filed with DELL. As far as DELL is concerned, I do not have a home PC or access to the internet - yet this morning I find a DELL Customer Satisfaction Survey in my inbox at work...

*cackles, starts polishing shotgun*

On a scale of 1-10, how do I rate my satisfaction with DELL Customer Service? If not zero then certainly one, thank you. Why? Welllll.... this allowed me to send them my complete DELL rant (from below), which was much more satisfying than any aspect of their service has been to date. I answered the absolute minimum for each question, and only felt a tinge of remorse when I had to implicate the poor call centre employees who were only doing their job and following their exploitive, unscrupulous and satanic employer's protocol. Rigidly. Interesting to note (maybe), the first option in the list of reasons why I might have been dissatisfied with my service: "the service rep had an accent that was too strong to understand". No - certainly not the case (see rant, below) - I just resent the fact that I could not speak to anyone with any real power to address my complaints, let alone resolve my (STILL UNRESOLVED) technical issues more quickly. I know that service outsourcing is not limited to DELL, but DELL is who I had to deal with, and thus, to me they represent the absolute nadir of customer service - except for maybe...

Rogers Cellular.

Last night we tried to cancel our Rogers cell service, citing a contract that didn't make sense for us, and horrendous customer service. We were willing to bite the bullet and buy out of our current contract, and in doing so we would still stand to save hundreds. Funny when you state this, they manage to pull a magical, face- and customer-saving service plan from their exploitive, unscrupulous and satanic asses - because they value you so much as a customer. Even though when I last spoke to them and asked specifically for this magical plan (which I knew of because of a co-worker), they staunchly denied its existence. Interesting to note (definitely), the Rogers customer service rep Terri spoke to was on a Bell plan. Lol.

End rant.